Last Updated: 7th January 2025
Welcome to Shipio Logistics Pvt. Ltd. ("we," "our," "us"). We are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy ("Policy") outlines how we collect, process, use, and disclose your data when you use our mobile application and its versions ("App"), collectively referred to as the "Platform."
By using the Platform, you agree to the terms of this Policy and consent to our use and disclosure of your Personal Information as described herein. This Policy is part of and should be read in conjunction with our Terms of Use. If you do not agree with this Policy, please do not use the Platform.
1. Information We Collect and How We Use It
We collect various types of information to provide and improve our services. Below is a summary of the information we collect and its purposes:
1.1 Log-in Data
- What We Collect: User ID, mobile phone number, password, gender, IP address, and indicative age range.
- How We Use It:
- To set up and facilitate log-in to your account.
- To notify you about changes to the Platform.
- To enforce our terms, conditions, and policies.
1.2 Content You Share
- What We Collect: Information voluntarily shared by you on the Platform, such as quotes, images, profile photos, user bios, and posts.
- How We Use It:
- To facilitate communication and sharing on the Platform.
- To improve and personalize our services.
1.3 Information from Third Parties
- What We Collect: Data received from business partners, subcontractors, analytics providers, etc.
- How We Use It:
- To enhance our services and integrate user feedback.
1.4 Log Data
- What We Collect: Technical information, search history, communication details, and metadata.
- How We Use It:
- For troubleshooting, research, security, and fraud detection.
- To improve user experience and Platform functionality.
1.5 Cookies
- What We Collect: Data collected through cookies to distinguish users.
- How We Use It:
- To provide a better user experience and improve the Platform.
- For detailed information, see our Cookie Policy.
1.6 Surveys
- What We Collect: Personal Information collected through surveys.
- How We Use It:
- To conduct surveys and improve our services.
1.7 User Search Data
- What We Collect: Searches conducted by you on the Platform.
- How We Use It:
- To provide quick access to previous searches and personalize content.
1.8 Contacts List
- What We Collect: Access to your mobile device's contacts list (with your consent).
- How We Use It:
- To suggest and invite friends to the Platform.
1.9 Location Information
- What We Collect: Derived from GPS, IP address, or public posts.
- How We Use It:
- To identify nearby users and enhance your experience.
- For security, fraud detection, and location-based services.
1.10 Camera Access
- What We Collect: Access to your device’s camera.
- How We Use It:
- To enable video streaming and video chats.
- To facilitate the use of features like lenses and filters.
1.11 Storage Access
- What We Collect: Access to your device’s storage (photos, videos, and other media).
- How We Use It:
- To allow you to upload and share pictures and videos on the Platform.
- To save media files shared during chats or streaming.
1.12 Calling History
- What We Collect: User IDs of users you interact with on the Platform.
- What We Do Not Collect: We do not collect or store contact numbers from your device.
- How We Use It:
- To display your recent calls and enhance your user experience.
- To facilitate seamless communication with users you frequently interact with.
1.13 Customer Support Information
- What We Collect: Data provided to our support team.
- How We Use It:
- To assist you with Platform-related issues.
1.14 Device Data
- What We Collect: Information about your device, including attributes, operations, identifiers, and media.
- How We Use It:
- To optimize your user experience and facilitate content sharing.
2. Disclosure of Your Information
We may disclose your information in the following ways:
2.1 Content Visible to Others
- Public content (e.g., posts, comments) is accessible to everyone, including search engines.
- Content you share can be re-shared by others on and off the Platform.
2.2 Sharing with Third Parties
We may share your information with:
- Business partners, suppliers, and subcontractors to improve services.
- Advertisers for targeted advertising (aggregated data only).
- Government bodies or law enforcement agencies to comply with legal obligations.
- Third parties in case of mergers, acquisitions, or asset sales.
3. Security Practices
We implement appropriate technical and security measures to protect your information. However, no method of transmission over the internet is 100% secure. You are responsible for keeping your username and password confidential.
4. Data Storage
Your data is stored on Amazon Web Services (AWS) and Google Cloud Platform (GCP) servers located in India and abroad. Both AWS and GCP implement robust security measures. For more details, visit:
- [AWS Privacy Policy](https://aws.amazon.com/privacy)
- [Google Privacy Policy](https://policies.google.com/privacy)
5. Data Retention
- Sensitive Personal Information is retained only as long as necessary.
- User-generated content (e.g., videos, images) is stored for up to 180 days and then automatically deleted.
- Copies of public content may remain in cached or archived pages or on other platforms.
6. Your Rights
You have the right to:
- Access, update, or delete your Personal Information.
- Remove content from your account or delete your account entirely.
- Opt-out of unwanted email communications (except for service-related announcements).
To delete your account, go to the App settings and select "Request Account Deletion" or "Delete My Data."
7. Third-Party Links and Embeds
The Platform may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their practices. Examples include:
- ZEGOCLOUD PTE. LTD for video chats and live streaming services.
- ZEGOCLOUD PTE. LTD. for facial imagery collection (used for features like Lens).
By using third-party embeds or services, you agree to their terms and policies.
8. Changes to This Policy
We may update this Policy periodically. Significant changes will be posted on this page with an updated "Last Updated" date.
9. Disclaimer
While we strive to protect your information, we cannot guarantee its absolute security during transmission. Once received, we use strict procedures to prevent unauthorized access.
10. Grievance Officer
For concerns regarding data safety, privacy, or Platform usage, contact our Grievance Officer:
- Name: Mr. Ojasvy Dixit
- Address: Shipio Logistics Pvt. Ltd., Shop No. 4, Vake Chandravardai Nagar, Ajmer 305001
- Email: support@ticky.live
- Working Days: Monday to Friday
Note: For user-related grievances, email support@ticky.live. For police and investigating agencies, contact support@ticky.live.